The Coordinated Entry system emerged amid strong support to transition from ‘first come – first served’ to a ‘needs-based’ service access approach. Now, individuals and families experiencing homelessness or potential homelessness, and organizations providing housing or diversion services, connect with each other in a systematic and efficient manner.
In most cases, access to emergency shelter requires a referral via IMPACT 2-1-1. Our Community Resource Specialists conduct a housing crisis assessment and then prioritize placements based on most critical need. Due to very limited resources within Milwaukee County’s emergency shelter system, not everyone will be granted a shelter bed. The Community Resource Specialists’ role is to offer referrals to other programs and resources that may help alleviate or end the client’s housing crisis.
Currently, the following shelters are utilizing the Coordinated Entry System: Cathedral Center; Salvation Army Emergency Lodge (family and single female placements); and Milwaukee Women’s Center (family placements only).
Shelters serving single men and special populations (veterans, unaccompanied youth, and people experiencing domestic violence) are not yet utilizing Coordinated Entry. Clients in those categories may contact IMPACT 2-1-1 or the shelters directly.
Coordinated Entry is available 24/7 by dialing 2-1-1 / local 414-773-0211 / toll-free 1-866-211-3380
You may also text your ZIP Code to 898-211 to engage with a Community Resource Specialist on weekdays from 9am to 9pm.