Coordinated Entry

The Coordinated Entry system emerged amid strong support to transition from ‘first come – first served’ to a ‘needs-based’ service access approach. Now, individuals and families experiencing homelessness or potential homelessness, and organizations providing housing or diversion services, connect with each other in a systematic and efficient manner.

In most cases, access to emergency shelter requires a referral via IMPACT 2-1-1. Our Community Resource Specialists conduct a housing crisis assessment and then prioritize placements based on most critical need. Due to very limited resources within Milwaukee County’s emergency shelter system, not everyone will be granted a shelter bed. The Community Resource Specialists’ role is to offer referrals to other programs and resources that may help alleviate or end the client’s housing crisis.

Currently, the following shelters are utilizing the Coordinated Entry System: Cathedral Center, Guest House of Milwaukee, Hope House, Milwaukee Women’s Center, Pathfinders, Salvation Army Emergency Lodge, and Walkers Point Youth and Family Center.

Coordinated Entry is available 24/7 by dialing 2-1-1 / local 414-773-0211 / toll-free 1-866-211-3380.

Family Referrals – January 2015
Family Referrals – February 2015
Single Female Referrals – January 2015
Single Female Referrals – February 2015

Coordinated Entry Policies and Procedures in Effect 2017:

Non-Discrimination Policy
Grievance Policy and Procedure
Street Outreach
ServicePoint Data Entry, Usage, and Reporting
Release of Information
Housing First
Domestic Violence
Coordinated Entry Policy and Procedure
Assessment Policy